Hi all, I've managed to downgrade from a TiVo box back to a Samsung V+HD for the remainder of my contract because of all the problems I've had with the TiVo service. Error 319 constantly, taking 5 minutes+ just to load a program on catch-up and general slowness across the board. The picture quality on standard definition channels is also slightly better on V+ than it is on TiVo.
Customer services tell me it will be switched off on 31st May. As I understand this only applies to SA boxes because they're not MPEG4 compatible, the Samsung boxes are unaffected. They've also said that customers with Samsung boxes have been sent letters telling them to swap the box for TiVo. I suspect this is a lie (been told so many) but can someone put my mind at rest please?
Finally does anyone know just how long the V+ service will be around for?
The V+ service will continue for the foreseeable future. MPEG 4 issues do not affect the Samsung V+, so if you have one of these you are not affected by the change to MPEG4 transmission. Only the older Scientific Atlanta boxes must be replaced.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
nodrogd, thanks for confirming that! So it would seem that VM customer services are very mis-informed or it's another 'force TiVo' strategy. I hope the mods check in on this thread.
fist101, I really tried to get the V6 but the answer was no so as not to "de-value" it so soon after its release. It would have cost £114.94 + a monthly increase of £20 to my package because I'd need 100mb broadband to "drive it". I didn't argue with them any further as that's their policy but I know it would work fine with the 70mb I have currently.
I refused the upgrade on a principle basis. I don't need the V6 for its features rather than the fact it's usable whereas I feel the TiVo isn't unfortunately.
To be honest i'd rather have the Samsung V+HD box over the TiVo anyday of the week' its still a reliable box' i had one years ago at my old property and it never put a foot wrong' i see complaints all the time on here with TiVo's
I am in an OVERSUBSCRIBED VIRGIN MEDIA AREA - Contention reference F003570038, ongoing since March 2016