Re: Web Chat for existing customers. Does it ever work?
Thanks for posting!
Our Web Chat Team can get very busy. If you stay on the page and keep refreshing then you should be able to get through to an available agent. I understand it can be a bit frustrating and I apologise for that.
If you query is a bit more urgent you can give our team a call on 150 from a Virgin Media landline or 0345 454 1111.
Another great place to get help is right here!
Hope that helps!
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