I'm sorry to hear that you have been having an issue with your V+ box.
In one word - Yes. If your box needs replacing then we will give you new equipment for free. I can have a look at the account to see what's going on but I have been unable to locate your account and need some information from you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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