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weechelle07
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Virgin recordings pixilating and freezing

Looking some help with virgin tv. The past week/10 days I have been having problems with virgin tv recordings, they freeze and pixilate causing alot of frustration. I have done a test which shows no problems with the box and reset the box twice but nothing changes, still the same problem. No bad to justify the problems either.
Can anyone shed some light?
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LittleMick73
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Re: Virgin recordings pixilating and freezing

Sounds like you need an engineer
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Forum Team (Retired) BenD_H
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Re: Virgin recordings pixilating and freezing

Hi Wheechelle017,

 

Many thanks for taking the time out to reach the Community, welcome in Smiley Happy

 

I'm sorry to hear about the pixelated recordings, from what i can gather the hard drive would be something to investigate and to my suspicion, your hard drive has some corrupt sectors. You will need an engineer as LittleMick73 has mentioned Smiley Happy

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know



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LittleMick73
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Message 2 of 5
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Helpful Answer

Re: Virgin recordings pixilating and freezing

Sounds like you need an engineer
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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 3 of 5
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Re: Virgin recordings pixilating and freezing

Hi Wheechelle017,

 

Many thanks for taking the time out to reach the Community, welcome in Smiley Happy

 

I'm sorry to hear about the pixelated recordings, from what i can gather the hard drive would be something to investigate and to my suspicion, your hard drive has some corrupt sectors. You will need an engineer as LittleMick73 has mentioned Smiley Happy

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
 
Get back to me when you can.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know


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jdcross
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Re: Virgin recordings pixilating and freezing

Hello

New to the forum. I have the same issue with my recordings. Freezing and compilation. I have tried a hard reset of the box, whilst also cleared alot fromthe hard drive. 

Can  you help? I can't seem to find a link to 'book an engineer' but with limited luck. 

Thanks JC 

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Forum Team
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Re: Virgin recordings pixilating and freezing

Hi jdcross,

A warm welcome to the community Smiley Happy

I'm sorry to hear that you're also getting pixelated picture on your recordings.  I'll be happy to  help out here.

I can see you have called in since you posted, how are things today?

If you're still getting picture problems on your recordings, let me know and I can help further.

Collette Smiley Happy


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