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Servalan
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Virgin on demand movie wrong aspect ratio - refund?

I''ve just bought The Maze Runner via Virgin's on demand service and it is playing in 16:9 instead of its original 2:35:1 aspect ratio, i.e. it has been cropped. And yes before anyone says my TV settings are fine, DVDs play in the correct AR.

 

For £3.99, I think this is very disappointing.

 

Any change Virgin will give me a refund it I ask, or am I whistling Dixie?

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Re: Virgin on demand movie wrong aspect ratio - refund?

Hi Servalan

 

 Thanks for your post  and I'm sorry to hear the On Demand event  wasn't what you expected.

 

I'm just going to drop you a private message which you can find in the red envelope next to your forum name.

 

It would be great if you can get back to me on this and let me know if there's anything else I can help with.

 

Thanks again

 

Karen

Karen_A
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Virgin on demand movie wrong aspect ratio - refund?

Hi Servalan

 

 Thanks for your post  and I'm sorry to hear the On Demand event  wasn't what you expected.

 

I'm just going to drop you a private message which you can find in the red envelope next to your forum name.

 

It would be great if you can get back to me on this and let me know if there's anything else I can help with.

 

Thanks again

 

Karen

Karen_A
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Servalan
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Re: Virgin on demand movie wrong aspect ratio - refund?

Thanks - the refund has been activated.

 

They also said they are going to speed up my broadband from 30 to 50 at no extra cost!

 

Cheers

 

Serv

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Re: Virgin on demand movie wrong aspect ratio - refund?

Hi Serv, 

 

Thanks for coming back to us and letting us know how the call went Smiley Happy

 

It's great to see you got a little something extra for nothing too.

 

If you have any further issues again, let us know and we'll look into things. 

 

Take care, 

Kath_F
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