Virgin installation cancelled - What are my options?
07-02-201718:05 - edited 07-02-201718:11
Sorry if this is in the wrong section so feel free to move as necessary.
I was due to have Virgin installation of the VIP package on Saturday 4 February but when the engineer arrived he couldn't do the job because on his system it said our house was already connected when it wasn't so they have to go to the cabinet and pull a cable through. Devastating!
The engineer said he'd be in contact during the day to tell me what was going on. He didn't call.
I rang Virgin at 4pm to ask what was going on and they said that they have re-scheduled the installation for 23 February. My existing BT services (Broadband, phone and TV) were cancelled on 4th Feb so now I am without all services!! Stupid me for cancelling services!
Is there anything I can do to get an earlier date because being without services is extremely difficult?
My first ever time with Virgin has not been a pleasant experience so far so any help or guidance would be gratefully received.
Re: Virgin installation cancelled - What are my options?
Two to three weeks for a re-pull is about normal, as this is done by specialised teams. These have to cover several franchise areas so they are always busy. I always advise anyone switching to VM to overlap their services to avoid having a gap, as re-pulls can sometimes turn up blocked ducts that cause even more delays.
PS. I assume you are not transferring your existing landline number to VM, as by cancelling the BT service yourself you will certainly lose your existing number.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile