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Shazjones83
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Virgin box making a noise

I only had Virgin installed today. The tivo box downstairs is fine but the Virgin box upstairs is very noisy.
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Superuser
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Message 2 of 9
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Re: Virgin box making a noise

If its a refurb V+HD box, these can have issues with noisey fans. Call it in as a fault & it should be swapped.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Shazjones83
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Re: Virgin box making a noise

Thanks I did and they coming out tomorrow to have a look x
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Forum Team
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Re: Virgin box making a noise

Hi Shazjones83,

A warm welcome to our community Smiley Happy

I'm pleased to hear someone is calling round to help with the Virgin box being noisy.  It would be great to hear back how you get on afterwards so please keep us posted.

We're here to help if you need us.

Collette Smiley Happy

 


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Shazjones83
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Message 5 of 9
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Re: Virgin box making a noise

Hi...sorry took so long to reply....they changed it for another box but it's just as if not more noisy. So I called up again and they are coming back out tomorrow. We have to turn the box office at the back at night as it wakes me and husband up x
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Re: Virgin box making a noise

Hello Shazjones83,

 

Sorry to hear you're still experiencing the same issue after a replacement box.

 

Please let me know how you get on after your technician visit or if you have any further issues.

 

Take care

Rose
Forum Team


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Shazjones83
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Message 7 of 9
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Re: Virgin box making a noise

The engineer who came out was really apologetic put in a new box and said he would check in a few days to make sure no other problems
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Re: Virgin box making a noise

Hey Shazjones83

 

Excellent news, thanks for taking the time to let us know about this. How has the set top box been over the last few days?

 

We'll be here should you need any assistance moving forward.

Craig


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Shazjones83
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Message 9 of 9
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Re: Virgin box making a noise

It has been so much better...I felt awful complaining twice but can't fault the Virgin team.
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