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Virgin box frozen on starting up screen

My virgin box is frozen on the starting up screen. I have rebooted twice and it's made no difference. There is a flashing red light and a solid blue one.
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Re: Virgin box frozen on starting up screen

Hi Racheljoshua438


Welcome to the Community, I'm very sorry to learn about the trouble you're experiencing with your set top box at the moment. 


I've been able to locate your account and run some tests on the line from our end for you, we're seeing some problems with the TiVo box, so I 'd like to arrange for a member of the team to come and take a closer look, if you're available.


I've sent you information regarding this in a private message, you can view the message by clicking the purple envelope on the top right of this page.


Sorry again for any inconvenience caused, we're looking forward to putting this right.


Speak soon


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