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Liveoh
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Virgin TV area failure

Virgin TV's has just gone down in our area - no notification - only reset your box and a telephone announcement eventually saying engineer working on the problem - should be fixed by 8.55 - my TiVo box keeps going wrong and my service is stopped from time to time - no one to talk to, no apology - nothing. I've still got about a year to go on this contract. Is this acceptable and if so is it the generally accepted behaviour and service that is expected of Virgin?
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Re: Virgin TV area failure

Hi Liveoh,

A warm welcome to our community Smiley Happy

I'm sorry for the disruption you've experienced on your services lately.  I just wanted to pop by and see how things are today?

I hope all is back online, if it isn't please let me know and I can help.

Collette. Smiley Happy

 


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