If you're using the press red 'Rent Now' link from the Virgin Movies previews on channel 400 this won't work, it has been broken since August last year and VM have done nothing about it, along with the other red button services that stopped working back then, 5 months ago!
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your On Demand service on your TiVo®.
I've run tests to your equipment and can see a problem with the box. I'll need to take further information from you in order to arrange an engineer to fix this issue. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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