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Virgin Movies 'Rent Now' still broken

'Rent Now' is still popping up on the Virgin Movies preview channel despite the fact that went you press red it just goes to an error page, been like this since the TiVo update.
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Message 2 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi VMViewer, 

 

Thanks for your post and apologies for the time it''s taken for us to read your post. We're running a little behind on the boards and only now reaching your thread Smiley Sad 

 

How have things been since you posted? 

 

If you are still having the same issue, pop back and let us know so we can investigate this for you. 

 

Thanks,

Kath_F
Forum Team

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Message 3 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi Kath - thanks for the reply, and yes this is still broken, any news on when it will be fixed, assuming the technical team know about it?

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Re: Virgin Movies 'Rent Now' still broken

Hi VMViewer, 

 

Thanks for coming back to me on this and apologies to hear that things are still the same. 

 

I've double checked things today and currently I'm not being able to replicate this issue. I've sent an email over to the team to see if they are aware of this and / or seeing the same issue. 

 

Hopefully they'll be back in touch with me later on today and I can let you know what's going on. 

 

Speak soon, 

Kath_F
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Re: Virgin Movies 'Rent Now' still broken

Hi Kath,

3 weeks later and the fault continues...

Go to channel 400 (Virgin Movies Previews) and the 'Rent Now' prompt comes up immediately, but when you press red an error screen comes up saying:

"We're sorry, Virgin Movues red button is currently unavailable due to technical issues."

In the bottom corner it has "HTML Slate app. v.1.1" is that helps!

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Message 6 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi VMViewer, 

 

Thanks for coming back to us on this. 

 

The team have checked this out and they aren't seeing this error. Are you still getting this? 

 

Without being able to replicate the fault, we're not really able to raise it Smiley Sad

 

Let us know.

 

Thanks,

Kath_F
Forum Team

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Message 7 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi Kath,

Still the same.

So when you or the team press red on Virgin Movies channel 400 what happens?

 

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Message 8 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi VMViewer,

Thanks for getting back to us about this. I can see that previously we were unable to replicate this fault. 

I've just tried this now on our in-house TiVo and I'm getting the same error that you are seeing. I've escalated this back over to be investigated. Apologies that this hasn't been resolved yet.

I'll be back in touch as soon as I have an update on this.

 

Kind regards,

Terri

Virgin Media Forum Team


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Message 9 of 12
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Re: Virgin Movies 'Rent Now' still broken

Hi VMViewer,

Just wanted to check back and let you know that our On Demand team were able to also replicate this issue and are working on a resolution to restore full functionality of this service. 

In the meantime, you can continue to purchase On Demand content via Home>On Demand option. 

We currently do not have a resolution date for this and apologise for the inconvenience this causes. 

 

Kind regards,

Terri

Virgin Media Forum Team


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Message 10 of 12
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Re: Virgin Movies 'Rent Now' still broken

Thanks for the updates Terri, that's much appreciated.

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