Not surprising really when they don't listen to customers and bury their heads in the sand when it comes to problems with Tivo. Clearly the Dolby Digital fault along with other issues well documented on this forum, isn't going to get fixed this year, if ever..
A loss of 50,000 in a customer base of 5+ million sounds like normal "churn" of customers to me. It's 1% of the subscriber base. The BT Sports fiasco will have caused some to drop the service, & there are a few more people dropping linear services in favour of OD internet services. The trend toward OD only internet services will continue, not just for VM but for other providers, which is no doubt why VM/Liberty Global see major investment in expanding broadband services as the priority.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
I`m not surprised. I expect they`ll lose a load more over the years. People on low incomes, have only got so much money to spend on certain luxuries. The biggest rip off is the landline charges. It must be the most expensive piece of cable going. Get rid of the special offers to new customers. I must be subsidizing all these low price offers.