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Virgin Media HD Box

I am having an issue with my HD TV Box.  When I turn on the TV the picture freezes.  I have to turn the TV Box off and then turn it back on again to clear the problem.

We was away for the weekend and when the TV was turned on during Sunday evening the frozen picture shown on the TV screen was from a program shown on Friday evening.

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Re: Virgin Media HD Box

Hi gazza1954


I'm very sorry to learn about the problems you're experiencing with your TV service recently.


I've been able to locate your account to run some tests on the set top box from our end and we're detecting some errors. As a result, I'd like to arrange for a member of the team to come and take a closer look at this, if you're available?


I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.


We're looking forward to hearing from you


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