Thanks for your post and apologies to hear you are having an issue with your remote control.
In order to get a replacement you will need to speak to the team on 150 / 0345 454 1111. They get one sent right away via post and it will be with you in 3 - 5 days
Hope that helps.
Tech fan? Have you read our Digital life blog yet? Check it out
Let me know if you need any help setting up your new remote control when it arrives!
All the best