I have been trying to turn off the video window that appears in the top right of the screen when you are on the TV guide. (I find it really annoying).
I actually have selected the option to switch it off, but it still appears. I have rung Virgin Media and was told that it is not possible to turn it off. However, it is on their website AND I was told in store (and by the engineers that installed the TV box) that it can be turned off. I'm not sure where to go for help as I have gone through the motions to disable it, without success.
Anyone got any suggestions? Clearly the helpline staff have no clue!