Menu
Reply
  • 2
  • 0
  • 0
selvatica
Joining in
182 Views
Message 1 of 4
Flag for a moderator

Video window

I have been trying to turn off the video window that appears in the top right of the screen when you are on the TV guide. (I find it really annoying).

I actually have selected the option to switch it off, but it still appears. I have rung Virgin Media and was told that it is not possible to turn it off. However, it is on their website AND I was told in store (and by the engineers that installed the TV box) that it can be turned off. I'm not sure where to go for help as I have gone through the motions to disable it, without success.

Anyone got any suggestions? Clearly the helpline staff have no clue!

0 Kudos
Reply
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
158 Views
Message 2 of 4
Flag for a moderator

Re: Video window

Hi Selvatica,

 

Thank you for your message. You're right, the mini screen should be able to be closed as I've just done this myself.

 

I would suggest rebooting the box first then try and clear any cache you have stored by:-

 

  • Go to the home screen of your TiVo® and press: Thumbs down, Thumbs up, Record, Record on your TiVo® remote.

Try that out and please let me know how you get on.

Ben

 

 


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
selvatica
Joining in
152 Views
Message 3 of 4
Flag for a moderator

Re: Video window

Hi Ben,

When you say reboot, do you mean turning it off from the plug?

Anita

0 Kudos
Reply
  • 6.77K
  • 273
  • 491
Forum Team
Forum Team
146 Views
Message 4 of 4
Flag for a moderator

Re: Video window

Hi Anita,

 

Thanks for the response!

 

Yes, to reboot the box just switch it off at the mains, leave it off for about a minute then switch it back on.

 

Let me know how it goes! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply