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carolita
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Vero slow Tivo box

I have been with Virgin a long time & never had many problems with tivo box. But the last few weeks everything is very slow, even just getting the guide up. I gave up deleting recordings as it keot buffering and taking ages. Used to be quick. Is it my box?? Plus im supposed to have faster broadband since i changed my package, but its slower!
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Re: Vero slow Tivo box

Hi carolita,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your TiVo®.

 

I've had a peek at your account and I can see an issue with the input signal levels (this is the signal that feeds into your box from our network). This could possibly be what's causing the issues you've described.

 

I'd like to send a technician to take a look at this for you so I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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carolita
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Re: Vero slow Tivo box

Thank you for the reply. I was unable to find the private message you said you sent me. I would like the probkem looked at. Thanks.
Carol
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