Menu
Reply
  • 2
  • 0
  • 0
RC-2015
Joining in
277 Views
Message 1 of 4
Flag for a moderator

Vbox not working

Hi.  Since Thursday afternoon, one of my SMT-2110C Vboxes (I have two) has not been working properly.  For periods of several hours, it cycled between LD:04 and LD:40, then occasionally worked fine for a few hours, then failed again.  Holding in the power button does nothing, and switching it off and on again at the wall just made the screen go blank for a while.  This morning the screen showed LD:04, and after switching it off and on again the screen has stayed blank.  I am not sure of my customer service password, so I would be grateful for any help.

0 Kudos

Helpful Answers
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
499 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Vbox not working

Hi RC-2015,

 

Thank you for posting your issue here in the Community. I can see this is the first time so I'd like to say welcome from the Team and I Smiley Happy

 

I'm sorry that the Vboxes are not working as they should. I've had a look here and I can certainly see that at least one of them is showing some errors and isn't connecting to us. 

 

I'd like to arrange a visit so we can get hands on this and bring it back to normal. I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.

 
 
Thank you and if I can do anything else to help just let me know Smiley Very Happy
 
Ben

Who's who? Find out more about our community members. Good folk to know


0 Kudos

All Replies
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
500 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: Vbox not working

Hi RC-2015,

 

Thank you for posting your issue here in the Community. I can see this is the first time so I'd like to say welcome from the Team and I Smiley Happy

 

I'm sorry that the Vboxes are not working as they should. I've had a look here and I can certainly see that at least one of them is showing some errors and isn't connecting to us. 

 

I'd like to arrange a visit so we can get hands on this and bring it back to normal. I've sent you a 'Private Message', you can find this by clicking on the little blue envelope near the top right of the page.

 
 
Thank you and if I can do anything else to help just let me know Smiley Very Happy
 
Ben

Who's who? Find out more about our community members. Good folk to know


0 Kudos
  • 2
  • 0
  • 0
RC-2015
Joining in
203 Views
Message 3 of 4
Flag for a moderator

Re: Vbox not working

The engineer came yesterday and replaced the box - working fine.

0 Kudos
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
176 Views
Message 4 of 4
Flag for a moderator

Re: Vbox not working

Hi RC-2015 Smiley Happy

 

Cheers for coming back and letting the Community know Smiley Happy

 

With everything sorted you'll be able to get back to your viewing pleasure Smiley Happy If there's anything that I can do for you please let myself or one of the Team know Smiley Happy

 

Take care.

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos