As with any fault, you should ring Virgin (150 from any Virgin phone, 0345 454 1111 from all others) & report the issue. All Virgin equipment is rented, so if it does prove to be faulty, it will be replaced without charge. The call centre may want to run remote tests on your box, so make sure it is powered up when you call.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
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I'm sorry to read that the box has been showing this error, it's certainly something I'd like to help with. Whilst I've been trying to run some tests, some of the details I need are missing. I'll need these so I can test the connection.
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