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TomDonn
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VM box isn't turning on.

Hi,

 

 

My virgin media box isn't turning on. It is stuck on the 'starting up' screen. The box has a solid blue light and a flashing red light.

 

Please help.

 

T

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Re: VM box isn't turning on.

Hi TomDonn,

 

Welcome to the community and thanks for posting. I'm sorry to hear your TV box is not starting up correctly.

 

I'd like to help further with this but I need your account information. I'll now send you a private message to discuss further. To view this click on the red envelope on the top left.

 

Hope to hear from you soon.

 

Thanks


Rich
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Re: VM box isn't turning on.

Hi TomDonn,

 

Many thanks for your private messages.

 

As discussed, an engineer visit has been booked for you to fix the TV box. Full details of the appointment are in my reply to you.

 

Please post back here to let me know how it's gone.

 

Thanks


Rich
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Re: VM box isn't turning on.

Hi TomDonn,

 

Many thanks for your private messages this evening.

 

I'm really pleased to hear the service is working again following the engineer visit.

 

Please let us know if there's anything else we can help with.

 

Thanks


Rich
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