Hi I have just has virgin media installed a week ago. And the vhd box seems to be playing up. It does not turn on properly. It get stuck on LD:40 or PL:59 on the display, and also the picture freezes. I switch it on and off and till does nt resolve the issues.
Just an update on this and thanks again for posting on the forums regarding your issue.
I can see that after I messaged you made a call to our teams and the issue with your VHD box was resolved after that call once you performed a full mains reset.
I hope that everything is continuing to work fantastically for you. If you ever have any further issues with your TV service there are loads of handy troubleshooting articles that can be found here that might be helpful for you to look at.
Welcome to the Community and thanks for posting on the Forum Sorry to hear that you are also having problems with your V+ box.
I have been able to access your account via your Forum details and run testing to your equipment. Currently I'm not able to get results from your V+ box as it's showing OFFLINE. Can you please let me know if the box is unplugged? If it is, please power the box up and could you leave it powered on tomorrow morning from 8AM onward, so that I can run testing to the box?
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