Thanks for posting on the community
Are you still experiencing issues with the picture?
If you are then I'll need to look into this further so I'm just going to need you to send me a private message with the address/telephone number and full name as I'm unable to find your account.
You'll be able to send me a private message by clicking on my name and selecting 'Send me a message' on the right.
Looking forward to hearing from you.
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I have the same problem, I have tried to call all today and I keep getting cut off!!! Can't watch anything on my v6 box, it's constantly pixelating