You may have only had the box only 12 months, but the manufacture date of the box will be 2011 (when they went out of production) or before, & it will have been refurbished 1 or more times since. Most upgrades & all deal renewals now include a TiVO box as standard, so you might want to think about a new deal, otherwise it will be another refurb box you will get.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Welcome to the community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've been able to locate your account and run some tests on your line from our end, we're seeing some problems from our end and I'd like to arrange for a member of the team to come and take a closer look, if you're available?
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.