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Aberech
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Message 1 of 8
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V+ to TVO

Hello,
When entering my details in the provided form for switching my V+ box for Tvo
Following message appears
"Sorry, we can't find you in our system.
Please check your details and try again."
So what do I do now??
Happy Day
Brian Marten
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Superuser
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Message 2 of 8
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Re: V+ to TVO

Do you have a Samsung V+ or a Scientific Atlanta V+?

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Aberech
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Re: V+ to TVO

Yes it is a Samsung
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Superuser
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Re: V+ to TVO

...then your V+ won't be replaced.

The replacement of Scientific Atlanta V+ is because it is not MPEG4 compliant.

Samsung V+ is compliant.

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Aberech
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Message 5 of 8
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Re: V+ to TVO

Thank you Smiley Happy
Obviously I'm not technical but would a TVO box be better than the Samsung V+ ??
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Superuser
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Re: V+ to TVO

Yes TiVo is better than the Samsung V+ HD. You'll get more space to record show and access to more content

You can swap to a TiVo for a one off £9.99 and then a maximum of £5 extra per month. However you may be able to agree a new bundle that wouldn't increase your monthly price.

Out of interest, how did you find the boxswap site?
**********************************
I work for Virgin Media - but all opinions posted here are my own
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Aberech
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Message 7 of 8
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Re: V+ to TVO

Cheers...
I keep getting emails asking me to swap boxes but my details are rejected ......
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Forum Team
Forum Team
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Message 8 of 8
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Re: V+ to TVO

Hi Aberech,

 

It's great to hear that you're interested in upgrading to a TiVo®.

 

I'm sorry to hear that your details are being rejected to do this.

 

I can see that you've already given us a call to discuss this further.

 

Let me know if there's anything more I can do to help.

 

Take care,

 

Nat_J

 

 

 


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