Hi, our V+ remote control has stopped working. I presumed that it was just the batteries and changed them, but there's still no response. The box works fine so that's not a problem. I've tried switching everything on and off numerous times but no joy.
How do I go about getting a new remote? I've tried phoning 150 but I can't speak to a human and the TV Faults sub-menu just checks the box.
Thanks for the reply. I let the tests run and the message said that they were taking a while to complete so they would end the call and, if the problem hadn't resolved, to call back. Then it said, 'Thank you for calling' and hung up. There was no option to speak to someone.