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V+ not working, customer service unacceptable

My V+ box stopped working. Reported the fault and was advised new box would arrive today. New box did not arrive so rang again. Advised to wait 2 minutes but it took 5-10. Was eventually told previous representative should not have told me a new box was coming. Was told there are problems with V+ boxes so engineer will have to come with different box. Next appointment in one week's time.

Without TV for a week? No way, I plan to close my account for this and other properties.

Awaiting call back from a manager in next 2 hours but not holding my breath. Sounds like this organisation is unable to cope.

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Re: V+ not working, customer service unacceptable

Hi Nick-V,

A warm welcome to our community Smiley Happy

I'm sorry to hear that your V+ service stopped working and for the time to wait for an engineer to call round.

I wanted to pop by and see how things are today.  Please let me know how you get on after the engineer appointment, I'm here to help if you need me.

Collette Smiley Happy

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