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Moemusic
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V+ hd box pixelated

Over last couple of weeks channels are getting pixelated and sound jerky ch 4, e4 itv 2 sky sports and sky movie channels noticed on most
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Forum Team (Retired) BenD_H
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Re: V+ hd box pixelated

Hi Moemusic, 

 

Thanks for coming back to us here and posting your comment here.

 

I'm sorry to hear that you've been having some issues while watching those channels, I've been testing the TV connection and it's all testing well, which is great, with no errors. I did unfortunately notice that your Upstream power levels are off on the broadband side and would need to be looked at by on of our engineers.

 

I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
 
Get back to me when you can.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know


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Forum Team (Retired) BenD_H
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Message 2 of 3
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Re: V+ hd box pixelated

Hi Moemusic, 

 

Thanks for coming back to us here and posting your comment here.

 

I'm sorry to hear that you've been having some issues while watching those channels, I've been testing the TV connection and it's all testing well, which is great, with no errors. I did unfortunately notice that your Upstream power levels are off on the broadband side and would need to be looked at by on of our engineers.

 

I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.
 
Get back to me when you can.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know


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Moemusic
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Re: V+ hd box pixelated

Thanks for the help, engineer came this morning, all sorted no problems, thanks again
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