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telley0
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V hd box invalid smart card

Hi for a couple of days now I'm missing loads of channels in my v hd box and keep getting an error message saying invalid smart card
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Superuser
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Re: V hd box invalid smart card

Assuming it has one, power the box off, remove the card, wipe carefully with a damp cloth, dry, insert card, power box on again.

If that doesn't work, or you don't have a card, you'll have to give them a ring in the morning (assuming they're not open right now).


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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telley0
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Re: V hd box invalid smart card

Hi thanks for the reply tried that it didn't work spoke to customer services who said they can't see a problem. A move back to sky is looking likely. Thanks for your advice
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Superuser
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Re: V hd box invalid smart card

Then just ring them back (they're open right now), and request a replacement.

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
    Please use the Search feature before starting a new thread
To thank or if you Like a post, use the Kudos +button. If it's an answer to your query, click Options.
Finally, if all else fails, take a deep breath and remember there's more to life than the internet and TV!
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Forum Team
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Re: V hd box invalid smart card

Hello telley0,

 

Thanks for posting and I'm sorry to learn you're experiencing problems with your channels.

 

I would like to arrange for a technician to take a look at this for you so if you click on the purple envelope at the top right of the screen you will see another message from me with further details.

 

Talk to you soon

Rose
Forum Team


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