new vplus box installed but the volume control on the hand set dont work,,
How are you connected to the TV? HDMI or Scart?
If using Scart, the volume control will only work on the output from the TV Scart socket. If you have plugged into the VCR Scart you need to use the other one.
If you are using HDMI, the remote control has to be programmed to operate the volume on your TV, not the box. The instructions on how to do this can be found through the link below:
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile