I have just installed a new Tivo box in the lounge . Can i now move the V+ HD box which the Tivo has replaced into the bedroom , which in return will replace an older box , do i need to contact Virgin or can i just install and go ?
In the event if replacing an older STB with a newer one, the older one is removed from your account and should either be disposed of responsibly or returned if asked back for. The Scientific Altantic V+ STB is up for a free trade in for a TiVo and is not wanted back. Once you make that swap, the V+ is removed from your account, therein not usable anymore.
If you had however requested to have additional STB added to your account, you would be paying about £11.50 a month extra for the additional STB (TiVo) and your old V+ would of course continue to be active.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
i moved up to the big Kahuna bundle , which came with a Tivo , i did explain on web chat about moving the V+ box to replace the old STB and she said that will be sorted out, there has been no extra charge on my new bill for the v+ box being moved , now does this mean they think i am staying with the old STB box or i have been allowed to move the V+ BOX without any problems