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RAQUEL6
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V+ box

 

Hi

    I have just installed a new Tivo box in the lounge . Can i now move the V+ HD box which the Tivo has replaced into the bedroom , which in return will replace an older box , do i need to contact Virgin or can i just install and go ?

 

Cheers

Rachel

 

 

 

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Superuser
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Re: V+ box

In the event if replacing an older STB with a newer one, the older one is removed from your account and should either be disposed of responsibly or returned if asked back for. The Scientific Altantic V+ STB is up for a free trade in for a TiVo and is not wanted back. Once you make that swap, the V+ is removed from your account, therein not usable anymore.

If you had however requested to have additional STB added to your account, you would be paying about £11.50 a month extra for the additional STB (TiVo) and your old V+ would of course continue to be active.

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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RAQUEL6
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Re: V+ box

Hi Shelke

               i moved up to the big Kahuna bundle , which came with a Tivo , i did explain on web chat about moving the V+ box to replace the old STB and she said that will be sorted out, there has been no extra charge on my new bill for the v+ box being moved , now  does this mean they think i am staying with the old STB box or i have been allowed to move the V+ BOX without any problems

 

Thanks

Rachel

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Re: V+ box

Hi Raquel6

 

I'm really sorry to learn about the problems you've been experiencing recently.

 

I've taken a look at your account and can see the TiVo box has been added in place of the V+ box, how have you got the boxes set up at the moment?

 

Look forward to hearing from you

Craig


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