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boxgykerthing
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V+ box

My V+ box is stuck on channel 139, and is humming and getting a bit warm...no picture. I've tried all the usual fixes but nothing. I suspect the card..

 

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Message 2 of 6
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Re: V+ box

Hi boxgykerthing

 

Apologies for the problems you're experiencing with your V+ service at the moment. I've been able to locate your account and run some tests on the set top box from our end for you.

 

We're seeing the box as non contactable at the moment, was the box turned on at the time of this message?

 

Look forward to your response

Craig


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boxgykerthing
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Re: V+ box

We're expecting an engineer this afternoon, so I'm not going to touch anything!

 

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Re: V+ box

Hey boxgykerthing

 

Thanks for getting back to me so quickly, I'd love to hear how the appointment goes and I'll be here if you need any assistance moving forward.

 

Take care

Craig


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boxgykerthing
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Message 5 of 6
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Re: V+ box

The new box came without a plug, so I used another one that fit. The engineer had the right plug, so that fixed it. Very fast response.

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Message 6 of 6
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Re: V+ box

Hi boxgykerthing,

 

Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find us. Smiley Happy

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

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