My V+ box is stuck on channel 139, and is humming and getting a bit warm...no picture. I've tried all the usual fixes but nothing. I suspect the card..
Apologies for the problems you're experiencing with your V+ service at the moment. I've been able to locate your account and run some tests on the set top box from our end for you.
We're seeing the box as non contactable at the moment, was the box turned on at the time of this message?
Look forward to your response
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We're expecting an engineer this afternoon, so I'm not going to touch anything!
Thanks for getting back to me so quickly, I'd love to hear how the appointment goes and I'll be here if you need any assistance moving forward.
The new box came without a plug, so I used another one that fit. The engineer had the right plug, so that fixed it. Very fast response.
Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find us.
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