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Message 1 of 6 (163 Views)

V+ box online light flashing

The online box on my V+ box is flashing and I have no in demand or catchup services. I have run a service test from my account a it says no issues.
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Forum Team
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Message 4 of 6 (226 Views)
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confirmed by lac1973
‎20-03-2017 20:24

Re: V+ box online light flashing

Thanks for getting back to me with your details lac1973,

 

I have now sent a signal to your V+ box so if you could reboot it by the mains and let me know if there's any change please.

 

Otherwise we may need to look into arranging a technician for you.

 

Speak to you soon.

Rose
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Message 5 of 6 (217 Views)
Helpful Answer
confirmed by lac1973
‎20-03-2017 20:24

Re: V+ box online light flashing

Rose
Thank you very much for your help. That seems to have solved the problem.
Many thanks again
Linda

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Superuser
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Message 2 of 6 (160 Views)

Re: V+ box online light flashing

hiya @lac1973 welcome to the virginmedia community forum, this means issue with the signal from virignmedia network, this could be caused by whole host of possible issues, it would be around 5+ days for the forum admin to run some checks, best idea would be to give faults a call via 151 (from virginmedia phone line) / 0345 454 1111 also worth check http://status.virignmedia.com for regional issues.
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Message 3 of 6 (137 Views)

Re: V+ box online light flashing

Hello lac1973,

 

Thanks for posting!

 

If this issue hasn't resolved then I'll just need you to send me a private message with the address, telephone number and the full name on the account so I can get this looked into.

 

You can send me a private message by clicking on my name and pressing 'Send me a message'.

 

Looking forward to hearing from you.

Rose
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Message 4 of 6 (227 Views)
Helpful Answer
confirmed by lac1973
‎20-03-2017 20:24

Re: V+ box online light flashing

Thanks for getting back to me with your details lac1973,

 

I have now sent a signal to your V+ box so if you could reboot it by the mains and let me know if there's any change please.

 

Otherwise we may need to look into arranging a technician for you.

 

Speak to you soon.

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Message 5 of 6 (218 Views)
Helpful Answer
confirmed by lac1973
‎20-03-2017 20:24

Re: V+ box online light flashing

Rose
Thank you very much for your help. That seems to have solved the problem.
Many thanks again
Linda
Forum Team
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Registered: ‎26-03-2012
Message 6 of 6 (87 Views)

Re: V+ box online light flashing

No problem Linda, I'm really glad it's working again Smiley Happy

 

If you need help with anything else just let me know.

 

All the best

Rose
Forum Team


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