Looks like a replacement is required
Hi there Luceb123,
Firstly I'd like to welcome you to the forums and say that I'm really sorry to hear that you're having issues with your V+ box. I'd really like to help you out.
I've run some testing and can see that there does seem to be an issue with this, and I'd like to look towards booking a technician to come out and investigate further for you.
I'll send you a private message in order to get things moving, please look to the top right of this page where you'll see a purple envelope icon, click on this and you'll see my message.
Many thanks and apologies once again.
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