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Ellaye
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V+ box not working

Our V+ box is not working properly. The record function appears to be working, in that the recordings are listed as being on the box but they cannot be viewed. If an attempt to view is made, the normal screens appear asking you to press Ok to view but when you do nothing happens. The TV stays on the channel that it is on. If STOP is pressed it will come up do you wish to end the recording and ok can be chosen but then the box will not do anything, other than remain on the current channel, until it has been rebooted! Just about to do that for the 2nd time as we attempted to watch a second recording to see if the problem was only with the first one!

Is it the end for our V+ box? We have had it awhile. 

 

 

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LittleMick73
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Message 2 of 8
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Re: V+ box not working

Does sound like it. Micky
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Ellaye
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Message 3 of 8
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Re: V+ box not working

Yes I phoned 150 this morning and they could tell the box has a problem with the hard drive and will have to be replaced. The engineer is coming in on Monday. Thanks. 

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Forum Team (Retired) BenD_H
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Re: V+ box not working

Hi Ellaye,

 

Thank you for letting the Community know about the call, it's certainly a breath of fresh air to learn we've had someone out to you. 

 

Can you tell me how everything went with the visit in the end? 

 

Keep in touch and hopefully the V+ box is working well now.

 

Take care.

 

Ben


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Ellaye
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Message 5 of 8
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Re: V+ box not working

Hi Ben,

the call out was fine. The box has been replaced and seems fine. Can't fault Virgin Media in this respect - no charge for the call out or the replacement box which is not the case for my brother who has Sky!

Thanks. 

Ellaye. 

 

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Forum Team (Retired) BenD_H
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Re: V+ box not working

Hi Ellaye Smiley Happy

 

Thank you for letting the me know and the Community Smiley Happy

 

Well we are here to help and we don't charge for engineers, that's all part of renting the equipment agreement Smiley Happy

 

If there's anything that I can do in the future then please let me know, why not bring your brother over to us, you can get some money off your bills for it too! 

 

Take care.

 

Ben


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Ellaye
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Re: V+ box not working

Nice idea, but I'm pretty sure Virgin Media isn't  available where he lives in Aylesbury!

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Forum Team (Retired) BenD_H
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Message 8 of 8
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Re: V+ box not working

Oh my, 

 

Well you never know in the future, if there's ever any interest please let us know on cablemystreet@virginmedia.co.uk Smiley Happy

 

One of the team will be able to see if there's any plans for the area Smiley Happy

 

Keep in touch and enjoy the rest of the year!

 

Ben


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