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notmyrealname
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Message 1 of 9
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V+ box missing recordings

BBC Crimewatch is in my series link but it never records, I've tried deleting it and setting it up again which only works if the next episode is due in the next few days, anyone else got this problem?

(TIVO in other room records perfectly ok)

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Message 2 of 9
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Re: V+ box missing recordings

Hi notmyrealname,

 

Thanks for coming by Smiley Happy

 

I'm sorry to hear that on your V+ box it isn't recording the series for you.  I will be happy to help check this out for you.

 

Does the programme show in the TV guide correctly?  

 

It's worth powering off/on the box to refresh and let me know if it happens again

 

Let me know how you get on Smiley Happy


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notmyrealname
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Message 3 of 9
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Re: V+ box missing recordings

ok I've reset it but the next Crimewatch is not until July, I'll be in touch when it mysteriously doesn't record.

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Message 4 of 9
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Re: V+ box missing recordings

Hi notmyrealname,

 

Thanks for the update and for rebooting the box.

 

Hopefully this has refreshed things now, please do get back to me if this hasn't resolved the issue.

 

We're here to help if you need us. Smiley Happy


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notmyrealname
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Message 5 of 9
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Re: V+ box missing recordings

as I predicted, Crimewatch is on next Tuesday 28th and the V+ box cannot 'see' it, if i look at planned recordings it's not listed, if i go to series link and press blue for upcoming episodes, there is nothing.

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Message 6 of 9
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Re: V+ box missing recordings

Hi notmyrealname,

 

Thanks for coming back to me Smiley Happy

 

I'm sorry that this still seems to be an issue, I will look into this further and get this investigated.  

 

To help us along in this, can you advise if this happens to anything else you have set to record via the V+ box?

 

I will also attempt to replicate the issue here to see if we get the same result.  I'll come back to you once I have tested this.  

 

Please let me know if this happens with anything else on the V+ Smiley Happy

 

Cheers.


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notmyrealname
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Message 7 of 9
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Re: V+ box missing recordings

nothing else is affected

 

thank you

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Message 8 of 9
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Re: V+ box missing recordings

Thanks you for replying with the requested information notmyrealname Smiley Happy

 

I have setup a series link for this programme on our office V+ box here and I can see Crimewatch when I go to 'planned recordings' or 'planned programmes'.

 

I am going to get this escalated to one of our teams to investigate for you as there's a few things we can look at to check this out.

 

It may take up to a few days for them to get back to us (Not always that long), when they do, I will come back to you with the update and hopefully some answers and a solution.

 

Thank you for your patience, I'll be in touch. Smiley Happy


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Message 9 of 9
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Re: V+ box missing recordings

Good morning notmyrealname

 

Thanks for your patience in allowing us to investigate this on your behalf.

 

Collette has copied some of the team into this as she is out of the office currently, so we can continue to support you whilst she is away.

 

I have had some confirmaton back regarding this issue and we now need to look at booking an engineer on your behalf to help resolve this for you.

 

 I'm sending a private message to you for some more details and it would be great if you could get back to me on this please.

 

Speak soon

 

Karen

Karen_A
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