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V+ box constantly crashing

Our V+ box was replaced in the summer and has crashed on an intermittent basis, it's now got worse and won't stay on for more than 10 minutes. Have tried calling technical support but they can't get anyone out for a week! When I asked to be put through to complaints he hung up on me, so now I have no idea if there is an engineer booked or not.

Now left paying through the nose for something that is unfit for purpose and Virgin seemingly refusing to help. :-(

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Re: V+ box constantly crashing

Hi alyandrob,

Thanks for your post on the Forum. I'm sorry that your V+ box stopped working and that you've had difficulties arranging an appointment. 

I've checked this for you and I'm seeing earlier appointment availability in your area for this week. I'll send you a private message to verify your details. Just check the envelope icon at the top right of this page.


Kind regards,


Virgin Media Forum Team


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