I'm sorry to learn about the problems you're experiencing lately with your TV service. I'd like to take a closer look at this from our end but I've not been able to locate your account using your forum details unfortunately.
Could you respond to the private message I've sent with the requested information so I can take a look? You can view the message by clicking the red envelope on the top left of this page.
Sorry again for the inconvenience this has caused, I look forward to hearing from you