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neitshade
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V+ HD to Tivo - free or not?

Last night I got a phone call from Virgin telling me that they wanted to swap my V+ HD box, as they are phasing it out, for a Tivo box, and that the swap would be free, nothing extra to pay, since they are requesting the change, not me. Unfortunately, as the man was telling me this, his system crashed, so he suggested I look on "My Virgin Media", and arrange the swap from there. I couldn't find anything about a free swap there, so I tried asking via chat, and was told there wasn't a free swap. In fact, the offer on chat was worse than the "My Virgin Media" upgrade offer.

So, are Virgin phasing V+ HD boxes out? Is there a free swap? Does the right hand know what the left hand is doing?

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Superuser
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Re: V+ HD to Tivo - free or not?

www.virginmedia.com/boxswap is the link you need
**********************************
I work for Virgin Media - but all opinions posted here are my own

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Superuser
Superuser
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Re: V+ HD to Tivo - free or not?

Scientific Atlantic boxes are being phased out as they cannot use MP4 and I assume Virgin are at last switching over from MP2 to free up a lot of bandwidth

possibly in preparation for 4K






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Superuser
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Re: V+ HD to Tivo - free or not?

www.virginmedia.com/boxswap is the link you need
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I work for Virgin Media - but all opinions posted here are my own
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neitshade
On our wavelength
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Re: V+ HD to Tivo - free or not?

Many thanks!

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TimmyM
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Re: V+ HD to Tivo - free or not?

I just had virgin installed and had the small V+HD Box installed in a room can I swap that ?

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Superuser
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Re: V+ HD to Tivo - free or not?

If you've just been installed then the V+ HD box you'll have received is a Samsung, and not currently part of the swap activity.

You can choose to upgrade your Samsung V+ HD to TiVo - it would cost £9.99 service activation and then an extra £5 per month.
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I work for Virgin Media - but all opinions posted here are my own
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neitshade
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Re: V+ HD to Tivo - free or not?

All sorted, Tivo up and running, thanks again!

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