Last night I got a phone call from Virgin telling me that they wanted to swap my V+ HD box, as they are phasing it out, for a Tivo box, and that the swap would be free, nothing extra to pay, since they are requesting the change, not me. Unfortunately, as the man was telling me this, his system crashed, so he suggested I look on "My Virgin Media", and arrange the swap from there. I couldn't find anything about a free swap there, so I tried asking via chat, and was told there wasn't a free swap. In fact, the offer on chat was worse than the "My Virgin Media" upgrade offer.
So, are Virgin phasing V+ HD boxes out? Is there a free swap? Does the right hand know what the left hand is doing?