I have just rung VM to query why my bill shows a monthly fee for the V HD box. This fee appeared in January just after i upgraded my V box to a V HD. However my box is a basic HD box not a TIVO or one with recording facility on it. There is not supposed to be a monthly fee. The person to whom I spoke, insisted that I wasn't being charged anything but I am not convinced. If there is no charge, leave it off the bill.
Not sure I agree as my bill has just gone up by over £3 a month since this "fee" appeared. The agent never said there was a charge. As soon as BT get a decent speed broadband line near my gaff, I'm off. Virgin bills just keep creeping up and up with 49p for this and 90 p for that. It all adds up. Where can I find a breakdown of my "bundle"?
thanks, phew - I hope "HD monthly fee" is also... zero as it was claimed before.
I just simply love the irony of a loyalty discount being removed over time )
The vast majority of Virgin Media's loyal customers receive no discount.
Those with so-called 'loyalty' discounts are those that have negotiated a discount through Retentions. Many of those say they are going to leave unless Virgin Media reduce the bill. Hardly loyalty, more dis-loyalty. I, personally, have no issue with those discounts being eroded over time.
Time for all companies to reward true loyalty by automatically applying discounts to all customers who have done continuous business with them. No need for Retentions. You want to leave, leave.
I only have one example of a company applying benefit based on loyalty. Nationwide have a loyalty saving account where an extra 0.1% is added to the savings rate after 5 years continuous loyalty then further 0.1% increments at 10 and 15 years.
Ah well not to generalise... and to be precise: my "dis-loyalty" discount came about because I caught a blatant contradiction between what VM claimed to offer for free to existing customers (in a letter sent to me, not one of those canvas letters without addressee) and what they actually have not activated on my account.
This wasn't the first such amazing selective amnezia, and even so, I stayed with NTL/VM for 14 years now... despite their occasional downright insulting such "omissions" and, as this time was stated, "phrasing mistakes" (?!) in their personalised letters...
So they offered to upgrade TV box as stated in letter, also the hub, and slapped on this "loyalty" discount.
So one should refrain from such generalisations... and insinuations as above... I think, without wanting to get personal but impossible to make the point without my personal details, one could say I was extremely loyal