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Xaxxa
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V+ HD constantly rebooting

in the last hour, my V+ HD box (2nd box) has rebooted itself 8 times inside an hour, I called 150 spend 6 minutes doing the usual selection options & entering a few digits for password, some tests were done which took a few attempts as there was some issues, finally the tests completed & said no problems found, I was then given the option to Hold for tech support & the message said busy but hold or call back later but if holding could wait upto 10 minutes. I decided to Hold, listened to the music for 10 minutes & then the music stops, I thought great they answering me... but no, all I was getting was silence with an occasional bleep about every 30 seconds then after about 15 minutes more to an engaged sounding tone then nothing but I was still connected another 15 minutes later the phone battery was flat & had to hang up, so basically someone at VM either unplugged their headset or they have issues themselves but I am still stuck here with a box that just wants to reboot all the time, the Service Status page shows nothing about this issue... maybe because no-one can connect to an operator to report.

 

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Xaxxa
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Re: V+ HD constantly rebooting

I take it someone actually got through to an operator....

 

We know of 3 issues in your area

 
Customers may be seeing their NON TIVO boxes rebooting
 

We have identified the problem and an engineer is on their way.

 
 
Fix estimate
29   September 16:10
 
Sign in to get updates
 
 
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Re: V+ HD constantly rebooting

Hi Xaxxa,

 

Thanks for posting!

 

Just wanted to check in and make sure everything is OK now. Are you still experiencing issues with your V+ box?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Xaxxa
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Re: V+ HD constantly rebooting

Seems they fixed the issue, working fine again now Smiley Happy
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Re: V+ HD constantly rebooting

Hi Xaxxa,

 

That's awesome! Glad everything is working now.

 

Let me know if you get any more trouble and I'll take a look for you.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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