Following a conversation I had with a Virgin Media engineer just before Christmas, I thought I'd check to see if free upgrades to TiVo were available. I found a link in this forum to book the delivery but it's saying that my details couldn't be found. Has anyone else had this problem? I'd rather book online than phone up and be stuck on hold!
Just to confirm that you have a Scientific Atlanta V+ box & not a Samsung V+ (The Samsung ones have their logo on the front). Only Scientific Atlanta boxes are in the swap programme due to their older hardware.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Thanks for this! I forgot that there were two styles. Mine is the Samsung one so won't be in the free swap. I'm booked in for the upgrade installation on Wednesday but aware that there will be a cost now. I've found online that it will be £9.99 install fee and then an extra £5 a month, is that correct?