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Ellaye
On our wavelength
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V HD box not working

Hi,

We have 3 boxes from Virgin Media, a TiVo, a V+ box and a V HD box in the kitchen. The V HD box was working perfectly as of last night but today when it was turned on the TV is showing a message saying that no channels have been found and to go to install. The TV does not have an aerial attached so there are no channels apart from through the set top box which appears to not be connecting to the TV. We have checked the plugs are in properly and have rebooted but nothing works. The box is stuck on channel 0 and can't be changed with the remote or using up and down buttons on the box and the TV is still showing the error message. 

Any suggestions would be gratefully received. 

Thank you. 

 

Ellaye. 

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jb66
Alessandro Volta
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Re: V HD box not working

Your TV isn't on the correct channel. It's looking for an aerial. You need to find a source button or an av button on your TV remote to put it to hdmi
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Ellaye
On our wavelength
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Re: V HD box not working

Thank you very much for your help. I have selected the correct source and managed to get the box to change from channel 0!!! Not sure how the TV changed from the HDMI setting but anyway it is all working now. Thanks again. 

Ellaye. 

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: V HD box not working

Hi Ellaye,

 

Welcome back to the Community Smiley Happy

 

Thank you for posting your comment on the TV services, I can see that you've already had some useful help fro Jb66, thank you Smiley Happy

 

With everything sorted your end, if you do feel you need or may want to ask something, please let us know here Smiley Happy

 

All the best.

 

Ben


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