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Sland
Fibre optic
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V+ HD Box - Video keeps freezing

Tonight, the video started freezing on my V+ HD box.  I have turned it off and rebooted it but no change.  When the video freezes the audio keeps working OK.  Changing channel and going back to what I was watching cures it for a short time until it freezes again.

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Sland
Fibre optic
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Re: V+ HD Box - Video keeps freezing

now seems to be working ok but I want an explanation as to why I suffered this for several hours.  Really fed up of Vm and the constant faults we have to put up with.

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Re: V+ HD Box - Video keeps freezing

Hi Sland

 

I'm really sorry to learn about the problems you've been experiencing with your TV service. From looking at your connection, we're not detecting any issues now or in your recent connections. 

 

If you notice any of these issues reoccur in the future, get in touch and I'll do what I can to get it resolved as soon as possible. 

 

Sorry again for the inconvenience

Craig


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