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PG2
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V+Box not working

Hi, one of my V+ boxes has stopped working out of the blue.

The box just seems to have frozen up. I have tried unplugging etc to re-boot. There is a code on the display which I assume is an error code.

The code is Ld04

Many Thanks

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Re: V+Box not working

Hi PG2,

 

It's great to see you back on the Community Forum. I'm sorry that one of your V+ boxes isn't working. 

 

I've been able to run tests to the box and can see a problem that requires an engineer visit. 

 

I'll send you a private message requesting further details so that I can arrange an appointment for you. Just check the purple envelope at the top right of this page. 

 

Kind regards,


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Re: V+Box not working

Hi Paul,

 

I'm checking back with you to make sure the engineer was able to fix the problem with your V+ box.

Please let me know.

Many thanks,


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Re: V+Box not working

Terry all sorted.

Thanks to all at Virgin for their very prompt response.

You get enough complaints so only correct to highlight when all goes well.

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Re: V+Box not working

Hi Paul,

 

Thanks so much for the good feedback! Smiley Happy I'm glad to hear that the V+ issue has been resolved.

 

Please feel free to get back in touch with me if you have any further problems.

 

Take care,


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