Menu
Reply
  • 1
  • 0
  • 0
Taylorann98
Joining in
95 Views
Message 1 of 3
Flag for a moderator

V+ Box freezing

Over the last few weeks whenever I turn my box on it will freeze onto a black screen forcing me to restart the box. When watching normal tv or recordings it will also freeze, sometimes pausing and replaying will fix this but most of the time I have to restart the box. Why is this happening?
0 Kudos
Reply
  • 10.68K
  • 1.06K
  • 2K
Superuser
Superuser
84 Views
Message 2 of 3
Flag for a moderator

Re: V+ Box freezing

Could be a failing hard drive or it could be signal issues. The only way to find out is to contact Customer Services (150 from your VM phone), & they will rus some remote tests.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

0 Kudos
Reply
  • 6.17K
  • 230
  • 353
Forum Team
Forum Team
54 Views
Message 3 of 3
Flag for a moderator

Re: V+ Box freezing

Hello Taylorann98,

 

Welcome to the community Smiley Happy

 

I would certinaly like to take a look into this but I'm unable to find your account details so if you click on the purple envelope at the top right of the screen you will see a message from me requesting further details.

 

Speak to you soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply