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edi_th
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V+ Box freezing when not in use

Hi everyone,
Since last week, my V+ box has been freezing whilst on standby. Everything works fine when the box is on but when put on standby it suddenly crashes. The clock display is left on the time that the box crashed and freezes on that time. The box won't turn on with the remote or buttons on the box and I have to completely reboot it by unplugging and plugging in again. It happens every time I turn the tv on standby.
Please help, thanks!!
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Re: V+ Box freezing when not in use

Hi edi_th,

 

Welcome to the Community Forum. I'm sorry that you are having problems with your V+ box. Apologies as well for the delay in getting back to you.

 

I have checked this for you and can see that you have called in and arranged an engineer visit for this issue already.

 

Please let us know how you get on with this.

 

Kind regards,

 

 


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Re: V+ Box freezing when not in use

Hi edi_th,

 

I'm checking back with you to make sure the engineer was able to fix the problem with your V+ box.

Please let me know.

Many thanks,


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