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delwood23
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V+Box Stuttering

Over the last week my V+Box has been stuttering on certain channels, both live and On Demand. Last night was terrible and completely rendered a film unwatchable as with the picture freezing momentarily and sound disappearing, we missed important parts of the film!!!!

It is very frustrating and I've tried resetting the box, plus have just used the online tool to check it - no errors came up.

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Re: V+Box Stuttering

Hello delwood23,

 

Welcome to the community and I'm sorry to learn this is happening with your V+ box.

 

I can see there are some signal issues so what I would like to do is to arrange for one of our engineers to take a look at this for you.

 

I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon 

Rose
Forum Team


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