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Upstairs box

Hi we got our virgin reinstalled at our new house on Thursday the upstairs box isn't working. It says thanks for inserting the card, please follow the next step left in the pack. I haven't got a pack? Please help
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Re: Upstairs box

Hi Casey512


I'm really sorry to learn about the problems you're experiencing with your upstairs set top box at the moment, I'd like to take a look at your account and run some tests on our end for you but I've not been able to locate your account unfortunately.


So I'm able to take a look, are you able to respond to the private message I've sent with the requested information? You can view the message by clicking the purple envelope on the top right of this page.


Apologies again for the inconvenience this has caused, we're looking forward to getting it sorted.


Talk soon


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