Upgrading is still a manual operation for Customer Services even though you did this online, so it can take up to 48 hours to go through. Having said that, you should have had some kind of confirmation by now.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Use a phone, so many people seem reluctant to do so, any time I have upgraded I have spoken on the phone you get instant conformation, although they tell you it may take several hours, this is to cover themselves, I have received my upgrade in less than an hour. Regards Micky