Thanks for your post on the Community Forum and welcome. I'm sorry that you're account isn't showing your online upgrade. Has this gone through for you now?
If you are still having a problem with this, please get in touch with us direct by calling 150 (Free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone), or get in touch via WebChat on Contact Us (please choose the appropriate options on Choose a topic and Tell us more to Chat online).
Virgin Media Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help