I updated my package from medium to large tv package, Friday evening. I had a email this afternoon saying it's been added but nothing has changed!
Online upgrades take 24 to 48 hours to activate, as this has to be done manually by customer services. Only the acknowledgement is automated.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile